A year after angering software developers with new privacy features aimed at making it harder to track iPhone users’ digital footprints,
on Monday doubled down with even more changes that will roil the digital advertising industry.
Among the numerous updates to popular apps, such as Maps, Wallet and Weather, the Cupertino, Calif., tech giant said it would introduce later this year additional features to help users control how their online data is used by third-parties.
SHARE YOUR THOUGHTS
Does Apple abuse its market power in the world of apps? Join the conversation below.
“Privacy is more important than ever, because when you use the internet and third-party apps, you can be tracked by a complex ecosystem of data brokers and ad tech firms, often without your permission,” said
Apple senior vice president of software engineering. “We don’t think this is right. We believe in protecting your privacy and giving you transparency and control over your information.”
Those changes include allowing users to shut off the ability of marketers to see if and when an email is opened through Apple’s Mail app—which could have a large effect on campaigns from businesses and publishers—and to hide IP address information to prevent tracking web usage on the Safari browser. Apple also said premium iCloud users will be able to access the internet with a feature called Private Relay that would block network providers from using IP addresses and web usage to create a user profile for tracking.
The effects could be dire for the digital ad industry’s use of the iPhone.
“Looking longer term, they seem like a final blow to user-centric tracking, since ad tech mostly exists to serve that,” said Eric Seufert, a strategist and consultant who has worked with clients to react to some of Apple’s previous privacy moves.
kicked off the weeklong Worldwide Developers Conference, normally a pep rally for the company and its acolytes, with a virtual event streamed on the company’s website that revealed software changes planned for this year.
Included in the changes with the coming iOS 15 operating software, Apple said its texting system, iMessage, will offer new ways to share photos. Sound quality will be improved on its video calling software, FaceTime, and the company will allow it to be used on rival Android and Windows devices. There is also a new way to handle notifications on the iPhone, including getting summaries during the day and focusing on work or personal items. Wallet will allow users in participating states to add their driver’s licenses.
“We’re excited to share our latest technologies with you and with the incredible community of millions of Apple developers around the world,” Mr. Cook said during the event. “Your creativity and groundbreaking apps continue to deliver new and meaningful ways to enrich people’s lives.”
The annual conference comes on the heels of Apple’s courtroom fight with “Fortnite” maker Epic Games Inc., which spotlighted the increasingly thorny relations some developers have with a company that controls access to the billion-plus iPhone users world-wide.
Last month’s trial, in which Epic accused Apple of improper monopoly behavior, capped a year of rare dissension among app developers. The period has included public sparring with
and Mr. Cook’s defense before Congress of Apple’s behavior.
At the heart of developers’ gripes is money. Some dislike the privacy rules Apple recently enacted that disrupted the digital-ad industry. Others loathe the commission, as much as 30%, that Apple takes on digital revenue generated through the App Store.
Apple has denied allegations that it is a monopoly and defended its commission as in line with rivals’ and fair for the value it has created. Apple has said Epic wants to get around paying its fair share for using the App Store.
“The future of Apple’s take rate with developers is the elephant in the room at this year’s WWDC,” said
managing partner at Loup Ventures, a venture-capital firm specializing in tech research.
After the Epic lawsuit was filed in August, Apple lowered its commission to 15% from 30% for apps with $1 million or less in revenue, a decision that Mr. Cook said was connected to concerns for small businesses.
The bulk of the money generated through the App Store is from a small number of apps. Most apps generate less than $1 million, are free and don’t pay any commission. Free games generate money primarily through in-app advertising, for which Apple doesn’t collect a sales cut.
The year of discontent began at last year’s WWDC, when Apple said it planned to introduce new privacy tools, including one dubbed App Tracking Transparency, or ATT, in its iOS 14 mobile operating system. Developers, including Facebook, complained that ATT would disrupt their ad businesses. In-app ads are often targeted at users based upon data about their activity online, which is collected by apps. Developers spent months puzzling out new strategies to deal with Apple’s privacy-policy changes, which now require users to agree to being tracked.
Mr. Cook has forcefully defended the change as a way to protect users’ privacy and help them to control how their data is used. But, in January, Mr. Zuckerberg said Apple had every incentive to “use their dominant platform position to interfere with how our apps and other apps work.”
Ben Wood, an analyst at CCS Insight, said in an email about Monday’s changes: “Hiding information such as IP addresses, location and whether users have opened or read emails could severely limit the way many companies track and monetize users but will be welcomed by consumers who are becoming increasingly aware of how much data is being captured.”
Before the event, Mr. Zuckerberg took a new shot at Apple, saying Facebook wouldn’t collect a cut of earnings from live performances, subscriptions and other forms of creator earnings until 2023. “And when we do introduce a revenue share, it will be less than the 30% that Apple and others take,” Mr. Zuckerberg wrote on his Facebook page.
Amid the complaints, Apple has tried to highlight what Mr. Cook has called an economic miracle unleashed by the App Store.
Apple recently released a report that estimated that billings and sales facilitated by its App Store rose 24% to $643 billion last year compared with 2019, fueled by quarantined users looking to avoid in-person interactions. Investors were rewarded last year with shares almost doubling in value.
During the Epic trial, U.S. District Judge
Yvonne Gonzalez Rogers
—who is expected to rule on the case in the months ahead—confronted Mr. Cook with survey data that, she said, indicated that 39% of developers were either very dissatisfied or somewhat dissatisfied with Apple’s distribution services.
“How is that acceptable?” she asked.
In testimony, Mr. Cook said he was unfamiliar with the document but noted that Apple rejects about 40% of apps submitted to the store each week. An Apple lawyer later pointed to a 2019 internal survey that said 19% of developers reported dissatisfaction.
The suggestion that 39% of developers are unhappy with Apple is a striking figure for those who have closely followed Apple. “Apple is used to having 99% satisfaction with their customer base,” Ben Bajarin, principal analyst for Creative Strategies Inc., said.
Epic vs. Apple
Related coverage of the dispute, selected by the editors
—Jeff Horwitz contributed to this article.
Write to Tim Higgins at Tim.Higgins@WSJ.com
Copyright ©2020 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8